You ask – We answer

Every week we receive questions from customers by e-mail or telephone. We have compiled the most important ones for you.

Your question is not included? – Then please write to us!

Yes, that is possible. You will be charged 10 cents for printing one page and 10 cents for enclosing it.

Yes, this is possible. Enclosures also cost 10 cents per insert. We charge a one-time fee of 5 euros per insert for storing and keeping it ready. We store a maximum of 200 copies per insert, but no more than a total of 1,000 grams.

That depends on the chosen shipping method. Tracking links are standard for parcels. For other products (letters, parcels), tracking can be added as a priority option or by registered mail for a fee. After dispatch, we will send you the tracking links by email, which you can then pass on to your customers if necessary.

Before goods are dispatched, a recording is made of each paid franking. We use this to document the delivery address and franking of the item. You can view this documentation at any time on request or in the event of complaints.

CRAFTSCORES does not assume the shipping risk of the retailer. This means that if consignments are lost, the publisher (Client) is liable insofar as CRAFTSCORES is able to document the dispatch of the consignment within the meaning of clause 4. We recommend always choosing insured and/or trackable shipping options.

Publishers are responsible and legally obliged to deliver deposit copies to the National Library and the state libraries. Please ensure that you comply with these obligations. We will gladly send deposit copies to the libraries on your behalf. These will then be charged as normal mail-order items.

CRAFTSCORES always invoices on the last day of the month. After receipt of the invoice, the payment term is 21 days without deduction.

You can either resend your edition files with each order (for example, when you have updated your edition) or store them permanently on the CRAFTSCORES cloud server. The storage is free of charge, provided that a print job for the corresponding edition is also sent with the first storage. If you would like to store larger catalogues for quick delivery, please contact us. All files are stored on servers in Germany. They are specially secured against third-party access and are subject to German law.

The direct way

You can reach CRAFTSCORES Monday to Friday from 10 am to 5 pm.

☎ +49 8294 8601888